Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract

Book chapter

Valentina Pitardi, Jochen Wirtz, Stefanie Paluch and Werner Kunz

Developments in Marketing Science: Proceedings of the Academy of Marketing Science, pp.257-258

2022

Abstract

Artificial intelligence

Consumer embarrassment

Mind attribution

Service robots

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Title: Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract
Creators: Valentina Pitardi - University of Portsmouth
Jochen Wirtz - National University of Singapore
Stefanie Paluch - RWTH Aachen University
Werner Kunz - University of Massachusetts Boston
Publication Details: Developments in Marketing Science: Proceedings of the Academy of Marketing Science, pp.257-258
Number of pages: 2
Publication Date: 2022
Identifiers: 991128108102346
Academic Unit: Surrey Business School
Language: English
Resource Type: Book chapter