Improving Service Quality in the New Public Sector

Book chapter

Open access

Peer reviewed

CS Williams and M Saunders

The Routledge Nonprofit Marketing Companion, pp.389-402

Routledge

2008

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Title: Improving Service Quality in the New Public Sector
Creators: CS Williams
M Saunders
Contributors: A Sargeant (Editor)
W Wymer (Editor)
Publication Details: The Routledge Nonprofit Marketing Companion, pp.389-402
Publisher: Routledge; London
Date published: 2008
Date submitted: 02/12/2010
Identifiers: 99516083302346
Academic Unit: Surrey Business School
Resource Type: Book chapter