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Disattending Customer Dissatisfaction on Facebook: A Case Study of a Slovenian Public Transport Company
Book chapter

Disattending Customer Dissatisfaction on Facebook: A Case Study of a Slovenian Public Transport Company

Rosina Márquez-Reiter, Sara Orthaber and Dániel Z. Kádár
International Management and Intercultural Communication, pp.108-126
Palgrave Macmillan UK
2015

Abstract

Status Update; Computer Mediate Communication; Promotional Message; Chat Online; Page Moderator
In an increasingly mobile and social world, the marketing battle is going digital. A good example was advertising for the 2014 Brazil World Cup.1 Traditional media sectors, including TV and radio, enjoyed their usual advertising revenue but the real winners, in terms of direction of marketing resources and effort, were social media such as Twitter, You Tube and Facebook.
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https://doi.org/10.1007/978-1-137-47991-4_7View
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