Challenges in Delivering Services: The Front-Line Hospitality and Tourism Perspective

Book

C Lundberg

Intellecta Infolog

2010

Abstract

services marketing

front-line employees

work motivation

tourism

hospitality

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Title: Challenges in Delivering Services: The Front-Line Hospitality and Tourism Perspective
Creators: C Lundberg
Publisher: Intellecta Infolog; Gothenburg, Sweden
Date published: 2010
Date submitted: 16/05/2017
Identifiers: 978-91-85659-52-4; 99514991902346
Academic Unit: University of Surrey
Resource Type: Book